Archive for the ‘Q & A’ category

Suggestions for the website

July 8, 2009

We’re sure that you’ve noticed that we’re constantly tweaking, updating and adding new features to While we still have a lot of new features planned, we’d also like to hear what you want to see on in the future. So drop us a comment here or an e-mail. We’d appreciate it.

SportyPal in other languages

July 6, 2009

We just saw this page and we were quite (pleasantly) surprised when we saw that they’d included a Russian translation of the Windows Mobile version of SportyPal. We’re assuming that whoever posted this probably disassembled the DLLs of one of the translations that are included in SportyPal by default and saw the strings and just replaced them to make the Russian DLL.

We’re perfectly fine with anyone who decides to do this (we even asked the poster if we could distribute his translation with the next SportyPal update, so that you won’t have to bother to copy the file manually), but if you send us an e-mail or contact us through the support page, we’ll send you a translation table and we’ll include your translation with the next update.

BlackBerry Storm and Pearl

July 4, 2009

A lot of you have been asking if we have a version of SportyPal for the BlackBerry Storm or the BlackBerry Pearl, so we thought we’d explain why we don’t have anything for these devices yet.

The BlackBerry Storm has quite a different display resolution compared to all of the other GPS-enabled BlackBerry devices, which means that we need to put in some extra work to get it to look decent. What the Storm doesn’t have, however, is a Wi-fi/WLAN connection capability. Since we’re not sure if SportyPal works with GPRS alone, it really doesn’t make sense for us to bother making a special version for a device that won’t be able to use it properly anyway. As soon as we’re told that enough users have been able to use SportyPal with a GPRS-based connection, we’ll have a Storm version ready.

The BlackBerry Pearl‘s screen resolution is too low for us to consider making a Pearl-compatible version at this point. However, we’ve had one of our users run SportyPal on his Pearl 8130, and he says that it looks fine, but that he can’t connect using only GPRS. We’ll post more once we have more info on this.

Default privacy options

June 30, 2009

You may not have noticed, but a few days ago we added the much needed “Privacy options” tab in the profile section of the website.

Before we had this, all workouts were uploaded with a sharing level of “Everyone” (public) by default. “Everyone” means that everyone that comes to the site, regardless of their being a registered user, can view the workout. Here’s how to change the privacy level of a workout that has already been uploaded: go to the “My Workouts” page while logged in and click on your workouts to select them. Click the “Share” button below the workout list and you’ll get a dialog asking you to set a privacy level for the selected workouts.

Now you can set a default privacy level for the new workouts that you upload. Go to your profile and click the “Privacy options” tab. Here you can set your sharing preference for new workouts, as well as your records and results pages.

Privacy options

Privacy options

Don’t forget to click the “Save Preferences” button before leaving the page!

Nokia 5800 XpressMusic

June 18, 2009

We received several inquiries from Nokia 5800 users who have been unable to get a GPS signal. The 5800 not being one of the devices officially supported by SportyPal, we replied that we don’t know if and when we’ll have a Nokia 5800-compatible version ready, and that we’d notify them if we did.

However, Matt, one of the users that tried using the Java version of SportyPal with his 5800, didn’t give up when we told him that it probably wouldn’t work, and managed to get it working. We checked the workout that he uploaded, and sure enough, he uploaded from a Nokia 5800 XpressMusic, and we also found another user that had been using SportyPal with the same device.

Here’s what Matt had to say when we asked him how he succeeded in getting a signal:

I just ran the phone GPS positioning tool first, cancelled that, turned phone off/on and tried Sportypal again and it connected no problems.

And here’s what David, another Nokia 5800 user, says:

I found that I needed to use the setting ‘Assisted GPS’ rather than ‘Integrated GPS’ in the Nokia 5800 settings.

So, there you have it. SportyPal apparently works on the Nokia 5800 XpressMusic, and we didn’t even know it. The screen resolution is a bit off, making some parts unreadable and strange-looking, but you can record and upload workouts.

Re-uploading workouts

June 16, 2009

Sometimes, you need to upload a workout that’s already been marked as uploaded. Some of you that have been having trouble with the WM 1.0.1 update will want to re-upload some of your problematic workouts once they’ve installed 1.0.2.

There is a way to do this in the Windows Mobile version. Open the workout from “My Workouts”, and go to the workout graph. You’ll see the “Upload” button there, and if you’ve uploaded your workout, it should be gray and non-clickable.

Hold the upload button for several seconds until it turns white. When you release it, you will get a dialog box asking you if you want to upload your workout again.

The upload button

The upload button

Note that if you do upload the workout again, nothing will happen on the site unless you deleted the old one first.

UPDATE: As of version 1.1.1, you no longer need to do this. The “Options” menu always be present in the workout details screen and the “Upload” option will always be available, though you will have to confirm if you want to re-upload a workout.

Using the date filter

June 11, 2009

You may have noticed that there’s a display showing a range of dates in the “My Results” and “My Workouts” parts of the website. This is the date filter.

The date filter

The date filter

Click the date filter to show a slider with two knobs. Moving the left knob adjusts the left date, and the right knob adjusts the right date. Now, when you click the date filter again, the graphs (if you’re viewing your results) or workouts (if you’re viewing your workouts) will be updated to show only data from the period between those two dates.

You can click the “Last Month” button to show only data from the last month. The date range display will not be changed to show this, but you’ll still be viewing last month’s data.

The default setting for the filter is to show the data for the last year. So, if you’ve just started uploading workouts from the past few days, and the graphs in “My Results” are empty, try moving the date filter’s left knob to get a smaller time range.

A note to users upgrading from WM 1.0

June 10, 2009

If you’re upgrading from version 1.0 of SportyPal for Windows Mobile, you may have noticed that during the installation you weren’t warned that the previous version would be uninstalled. You also may have noticed that SportyPal is now listed twice in the Remove Programs menu (Settings -> System -> Remove Programs).

This is somewhat of an anomaly, but it causes absolutely no harm to anything. The program is not actually doubled in memory, and everything is in the same place.  Removing either of these will uninstall SportyPal, but not the other entry. Nothing bad will happen if you remove the other entry after that.

No GPS signal on Windows Mobile

June 2, 2009

Some SportyPal users are having trouble getting a GPS signal on their Windows Mobile devices and can’t get past the “Initializing GPS” screen. This post is a list of the most common GPS problems, with instructions on how to solve them.

Before you do anything, make sure that your phone radio is on and that airplane/flight mode is off. Most devices require the phone radio to be on in order to use GPS. You can view and change these settings  in your device’s Communication/Wireless Manager app (usually located in Settings).

First thing after that, make sure that you’re in a place where you can get a clear view of the sky. You usually can’t get a GPS signal while indoors.

Second, give it some time. Getting a GPS fix for the first time can take a while.

Next, check the device’s GPS configuration. Go to Start -> Settings -> System -> External GPS. In the Access tab, see the “Manage GPS automatically” option and make sure that it’s checked.
Some Samsung Omnia users have reported that unchecking this option, saving the settings, then checking it again enables their device to get a GPS fix.

Also, activate your device’s Assisted GPS application. Most GPS enabled Windows Mobile devices come with an aGPS application – usually this is QuickGPS, which can be found in the Programs menu (Settings -> Programs -> QuickGPS). Open it while connected to the Internet and click the Download button.
Samsung Omnia users probably have an application called Extended GPS.

Note that QuickGPS has been known to send out bad updates that may cause your device’s GPS to stop working altogether (even freezing up or crashing your device). If this happens, you should download another QuickGPS update. If the issue still persists, delete Temp\xtra.bin and Windows\xtra.bin, then reset the device.

Sometimes, a device’s GPS receiver just decides to stop working for no apparent reason. Try resetting a couple of times, and try removing the battery and placing it in again.

If all of this fails and you still can’t get a GPS fix, we’re pretty much stumped. Try using another application which uses GPS (if you don’t have anything installed, try downloading GPS Compass), and see if it works. If it does, then write back and we’ll try to find another solution. If it doesn’t, you should contact the store that sold you the device or your device manufacturer.

UPDATE (09.07.2009): We found an excellent application today, GPS Test, that automatically finds your GPS port and baud rate. It could help you test your GPS signal and find your GPS settings if you need to set them manually. Get it here.
UPDATE (09.11.2009): As of SportyPal version 1.1.1, if all of this fails with SportyPal but GPS Test works, your best bet is to go to “My Profile” and activate “Native GPS” with the settings that GPS Test found.

Altitude on Windows Mobile devices

May 28, 2009

Some of you that are using the Windows Mobile version of SportyPal may have noticed that the altitude graph on the website always shows your altitude as having a value of zero.

This is a known issue with Windows Mobile’s GPS Intermediate Driver and there’s most likely nothing you can do about it. For most Windows Mobile devices, the altitude recorded is always zero. We’ve read about people working around this by manually configuring the GPS driver, but we’ve never had much success with it on our devices.

If you want to give it a go, go to Start -> Settings -> System -> External GPS. In the Access tab, uncheck the “Manage GPS automatically” option, then choose a port and baud rate in the other tabs.

Screen 1 Screen 2

Be sure to write in if this actually works for you.