Archive for the ‘Q & A’ category

99-year subscription not showing up

January 10, 2012

We’re glad to see that a lot of you are taking advantage of our limited 99-year subscription offer. Some of you that had subscriptions from before this offer expressed their concerns that the 99-year subscription doesn’t appear in your Subscription/Voucher screen, displaying the previous subscription instead.

We just wanted to tell you not to worry. Your new 99-year subscription will appear when your previous subscription expires. If it doesn’t, log out of the application and log in again. If you are concerned that your 99-year subscription was somehow not activated on your account, either visit the My Vouchers section of the SportyPal Store (if you bought a voucher code) or ask us to check.
Note: the 99-year subscription is no longer available. While it may appear in the store due to a bug, you can no longer buy it.

The missing MTB icon (and it’s less-frequently-noticed Road-cycling counterpart)

July 13, 2011

Some of you have been commenting on us removing the MTB (mountain biking) icon from the selectable activity types in SportyPal Pro/v2. We haven’t removed anything, nor is this a bug. Road-cycling and MTB are only available if you have an active trial or SportyPal Pro subscription.

SportyPal Summer Competition is on!

July 13, 2011

If you’ve visited sportypal.com lately, you may have noticed that a new SportyPal competition has started. Click the banner below to enter the competition:

SportyPal Summer Competition

We’re giving away 5 Sony Ericsson XP110 experience packs, 3 SE MW660 Stereo Bluetooth Wireless Headsets, and 10 one-year SportyPal Pro subscriptions. Once signed in, to get a chance to win one, all you have to do is make and upload workouts from now until September 21. Each public upload grants you competition tickets, and each ticket increases your chances of winning.

Some of you have been asking why you don’t seem to have any tickets, even though you’ve signed in and have been uploading workouts. For a workout to count towards your competition points, you need to set its visibility level to “Everyone”. Also, to prevent abuse, GPX uploads won’t get you any competition tickets.

To set the default visibility level for new workouts, go to My Profile -> Privacy options, select “Everyone” in the “My workouts can be seen by” box, and click the Save Preferences button.

My Profile

My Profile

To set the visibility level for workouts that have already been uploaded, open the workouts list, mark the workouts for which you would like to change the visibility levels, click the Privacy button and select Everyone from the “Share with” pop-up box.

Privacy settings

Privacy settings

Good luck!

“Generic error: could not connect -1”

May 17, 2011

This error code usually appears on Symbian phones when trying to login/register or upload a workout using SportyPal.

Usually, getting this error means that the phone cannot find the way to access the Internet: Wi-Fi is not connected or configured, or the mobile Internet access point is incorrect or not configured.

If this is the case, to resolve this error, you will need to configure a your Wi-Fi or mobile access points. The mobile Internet access point can usually be configured by sending an SMS to a specific number to your mobile carrier to receive a configuration for mobile Internet.

Installing SportyPal on your BlackBerry

May 5, 2011

Some of you have been asking for instructions on how to install SportyPal on your BlackBerry. It can get a bit confusing if you’ve never done this sort of thing before. Here’s what we usually answer when asked for installation instructions:

By far the easiest way to install SportyPal on a BlackBerry would be to visit http://www.sportypal.com using your device’s browser and follow the instructions there to install SportyPal over the air.

If this is not an option, then you need to download the COD and ALX files for SportyPal from the SportyPal download page for BlackBerry. You can then install SportyPal using the BlackBerry Desktop Manager. This link leads to a pretty useful guide on how to install anything on a BlackBerry. In this case, you should scroll down to the “Installing Third Party Software Via BlackBerry Desktop Manager” part.

That should be all the info you need to install SportyPal on your BlackBerry. If you feel that we’ve left something out of this guide or that a different set of steps apply to your BlackBerry model, please let us know.

No GPS signal on BlackBerry

December 15, 2010

Having trouble acquiring a GPS signal on your BlackBerry? Here’s a list of the most common GPS problems, with instructions on how to solve them.

(Note: if you are using Windows Mobile, see this post)

First things first, make sure that you’re in a place where you can get a clear view of the sky. You usually can’t get a GPS signal while indoors.

Second, give it some time. Getting a GPS fix for the first time can take a while. SportyPal has a set GPS signal timeout period, which means that you’ll get a message like “Unable to acquire GPS lock” if it didn’t work, so don’t give up until you get that message.

Note that the above tips don’t apply if the “Unable to acquire” message appears immediately after attempting to start a workout.

As a standard step in any troubleshooting scenario, restart the device in case a temporary issue is keeping SportyPal from communicating with your device’s GPS unit.

Next, check your data connection. Depending on your device and how it’s configured, your BlackBerry may need an active data connection to get a GPS fix.

In most cases, though, you just need to mess around with your GPS settings a bit. This is device-dependent, so we can’t tell you exactly what to do. The internal/integrated GPS option should usually be on, but you need to experiment to find the best setting for assisted GPS/location aiding.

SportyPal does not officially support external GPS units, but some of our users have reportedly been able to use them, so if you have one of those and can’t get it to work, we suggest looking around the forums for someone who has had more luck.

If none of these work, write to support and we’ll try to find another solution. Make sure to tell us if you’re getting the signal lock error message immediately after pushing the start button or after SportyPal spends some time trying to get a signal.

SportyPal for the HTC Hero

January 15, 2010

Some of our users have reported that they can’t find SportyPal in the Android Market with their Android-powered HTC Hero devices. In that case, we usually suggest downloading SportyPal directly, but you may not be able to install the file if the current version of SportyPal requires a newer version of the Android operating system. If you can’t install SportyPal this way, you can download an older version here that should work on any Hero.

Remember that in order to install applications outside of the Market, you need to go to Settings -> Applications and make sure that the “Unknown sources” option is enabled on your device.

Motorola Q series

July 15, 2009

Even though update 1.0.5 enabled Windows Mobile Standard users to run SportyPal, we’re told that some devices still can’t.

Most of the complaints we received were regarding the Motorola Q9c. The Q series phones can’t run SportyPal because they have landscape screens, and we can’t find a way to rotate them (unlike other landscape screen devices).

If you’ve found a way to do this, please let us know, since we don’t have any Motorola Qs to test. We’ll keep a list of what we’ve tried so far and what we think you should try next:

  • SportyPal itself – refuses to rotate and displays a warning that it can’t run in landscape mode.
  • Our own rotator app – crashes.
  • RotateMe 1.0 – crashes.
  • AARotate – probably doesn’t work either.

Not tested yet:

Also, we’d like to see if you can assign a hardware button to rotate the screen.

BlackBerry connectivity issues

July 13, 2009

As we’re sure you’ve noticed, the BlackBerry version beta of SportyPal has trouble connecting to the website via GPRS. This was the main reason why we decided to release the beta version: so that we could see if anyone would manage to get it working without WLAN. So far, either no one’s gotten it to work, or they’re keeping to themselves.

Petar suggests that BlackBerry users should try setting up a TCP connection and using that to connect to the Internet. Here are some links with more information on how you can do this:

BlackBerry TCP settings on WikiAnswers
Full Internet access on BlackBerry forums
BlackBerry configuration on QuickIM’s forums

Let us know if any of this works for you.

Registration explained

July 11, 2009

After getting several e-mails and support requests from some of our newer users, we thought it would be a good idea to explain the registration process for everyone.

If you’re trying to use your device to register without registering on the site first, there are several possible scenarios:

  • If you enter a password you’ll be able to use the same password to log on to the site. Note that if the address is already registered with another password, you’ll get a “wrong password” message.
  • If you don’t enter a password one will be generated for you and you can use it to access the site. You will receive this password at the e-mail address that you registered. Note that if the address is already registered, you’ll get a “user already exists” message.
    Also, if you do not receive an e-mail containing a password, that means that you may not be able to receive automated e-mail from SportyPal. Please send an e-mail to support@sportypal.com to get a password if registration is otherwise successful.

If you already registered at the website, you still need to register your device (so that it knows that it’s authorized to send workouts in your name), which means that you need to say yes on the “Register this e-mail address?” dialog. In order for this to work, you must enter the password that you use to access the site.

You may also get an error message that isn’t about an existing user or a wrong password. This means that something went wrong with your Internet connection, and you should probably check you connection status and try again.

You will receive a “thank you” e-mail when you’ve registered your device successfully. If you do not receive an e-mail, that means that you probably entered a wrong e-mail address. Please make sure that you have entered the correct address, especially when registering your device.

Note that if you get an error message but also get a “thank you” e-mail, it’s probably the proxy bug. See the corresponding post for more details.