Wrong password?

A few of our users have reported that they are unable to register their devices with the website. Their devices display an error message (usually that the password is wrong) and doesn’t let them upload any workouts, but at the same time you get a “thank you for registering” e-mail and they can access the site with the same account.

If you are experiencing this problem, it is probably due to your mobile device accessing the web through a proxy server. The SportyPal server receives the data from your device and sends an OK signal back to it, but when that signal goes through the proxy, it changes it so that the mobile devices thinks that the site rejected the user data.

We’re trying to work around this, but here’s what you can try in the meantime:

  • Ensure that your device is actually connected when you’re trying to send. Test your connection, visit google.com or any website that you know is running at the moment to see if everything is OK with your connection.
  • Are you using a GPRS connection to access the Internet? Try Wi-Fi or WLAN if your device supports it.
  • Does your mobile network have a filter for undesirable content? If so, they may have blacklisted sportypal.com. Check to see if you can disable this filter and if this fixes the problem. Even better, tell your network provider that sportypal.com is not a harmful website!
  • Can you disable the proxy altogether? If you do and you find that you still can’t register or upload workouts, then this is likely another problem completely.

Note that if you do manage to register by temporarily disabling your proxy, you can still upload workouts. The device will report that the upload failed, but check the website, and you’ll see that your workout has been uploaded.

UPDATE: As of today (9.6.2009) we have resolved this problem for some users, mostly with the help of Mike Bearne and Edo Donkers, two members of the SportyPal community who pretty much did everything that we asked of them to help us get to the bottom of this issue. So, if the above workarounds didn’t help, you may want to try registering and/or uploading again.  We’re working on fixing this problem for everyone, and we’ll send you an update as soon as we have something.

We are still interested on hearing from you if you can’t register or upload workouts, so post your problem on http://www.sportypal.com/Support, and be sure to tell us what device you’re using and what network you’re on.

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11 Comments on “Wrong password?”

  1. sleek Says:

    A couple of users are able to upload their workouts, BUT are unable to access the website. Can you check what’s the cause of it? Their user name are SGRUNNERINHKG & JOEGOH.

    • SportyPal Says:

      Have you tried resetting your passwords?

      We’ve checked the accounts, and nothing seems to be wrong with SGRunnerInHKG, but we can’t find the other user in our database.

  2. sleek Says:

    Think they can log-in now, but I did experience the same problem this afternoon on another PC. Don’t think its the password issue. And sorry to post the problem here as was unable to post through the support page.

  3. sleek Says:

    Below is the error message which I’d got today after failing to access the website :-

    Server Error in ‘/’ Application.
    Runtime Error
    Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

    Details: To enable the details of this specific error message to be viewable on remote machines, please create a tag within a “web.config” configuration file located in the root directory of the current web application. This tag should then have its “mode” attribute set to “Off”.

    Notes: The current error page you are seeing can be replaced by a custom error page by modifying the “defaultRedirect” attribute of the application’s configuration tag to point to a custom error page URL.

  4. sleek Says:

    It seems okay now that I’m accessing the website from the Home PC. As such, does the server only allows access from the same PC? But funny think is, I’m able to access from the Office PC before.

  5. sleek Says:

    Encountered the same error message when trying to access the website from Office PC. But no problem on my Home PC. Any advise?

    • SportyPal Says:

      The only idea we could come up with is that you have a content filtering system or proxy or something like that, and that’s what actually gives you the error message. SportyPal.com has an error page that’s different from what you described.

      Have you tried different browsers at work? Not that it should make a difference.

      • sleek Says:

        Now that you’ve mentioned it, its different ISP connection in use at Home & Office. If so, how do we overcome the Content Filtering System or Proxy?

      • SportyPal Says:

        It’s probably best that you contact your system administrator and ask him for more details.

      • sleek Says:

        Hey! Thanks a lot! Had configured the proxy for the Office PC and am now able to access the website. Cheers!


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