A few of our users have reported that they are unable to register their devices with the website. Their devices display an error message (usually that the password is wrong) and doesn’t let them upload any workouts, but at the same time you get a “thank you for registering” e-mail and they can access the site with the same account.
If you are experiencing this problem, it is probably due to your mobile device accessing the web through a proxy server. The SportyPal server receives the data from your device and sends an OK signal back to it, but when that signal goes through the proxy, it changes it so that the mobile devices thinks that the site rejected the user data.
We’re trying to work around this, but here’s what you can try in the meantime:
- Ensure that your device is actually connected when you’re trying to send. Test your connection, visit google.com or any website that you know is running at the moment to see if everything is OK with your connection.
- Are you using a GPRS connection to access the Internet? Try Wi-Fi or WLAN if your device supports it.
- Does your mobile network have a filter for undesirable content? If so, they may have blacklisted sportypal.com. Check to see if you can disable this filter and if this fixes the problem. Even better, tell your network provider that sportypal.com is not a harmful website!
- Can you disable the proxy altogether? If you do and you find that you still can’t register or upload workouts, then this is likely another problem completely.
Note that if you do manage to register by temporarily disabling your proxy, you can still upload workouts. The device will report that the upload failed, but check the website, and you’ll see that your workout has been uploaded.
UPDATE: As of today (9.6.2009) we have resolved this problem for some users, mostly with the help of Mike Bearne and Edo Donkers, two members of the SportyPal community who pretty much did everything that we asked of them to help us get to the bottom of this issue. So, if the above workarounds didn’t help, you may want to try registering and/or uploading again. We’re working on fixing this problem for everyone, and we’ll send you an update as soon as we have something.
We are still interested on hearing from you if you can’t register or upload workouts, so post your problem on http://www.sportypal.com/Support, and be sure to tell us what device you’re using and what network you’re on.